SpinKong Privacy Policy

At SpinKong Casino, we take your privacy seriously and this policy explains how we collect, use, store and protect your personal data when you visit spinkong.com, register an account, or use our services. By accessing SpinKong, you agree to the practices described below. If you have questions about how we handle your data, our support team is available 24/7 via live chat or at [email protected].

Information We Collect

We collect the following categories of information when you interact with SpinKong Casino:

• We gather registration data, including your email address, password and preferred currency, at the point of sign-up.
• We verify your identity through the email confirmation link sent during account creation.
• We record your gameplay activity, wagering history and bonus participation to administer your account and our promotions.
• We log deposit and withdrawal details, including the payment method used, whether fiat (Mastercard, Visa, Bank Transfer) or crypto (BTC, ETH, LTC, DOGE, USDT, ADA, BCH, SOL, TRX, USDC, XRP).
• We collect technical data such as IP address, browser type and device information, including when you use the SpinKong app downloaded via the Google Play link in our sidebar.
• We retain records of communications you have with our customer support team.

How We Use Your Data

Our use of your personal information is limited to legitimate operational purposes. We at SpinKong process your data to open and maintain your account, process deposits and withdrawals, administer our loyalty program and Royal Club tiers, and deliver the bonuses you qualify for, such as our welcome package or reload offers. Our SpinKong team also uses your data to detect and prevent fraud, enforce our rule against multiple accounts, and comply with applicable financial and anti-money-laundering obligations.

We may also use your contact details to send you service-related communications, promotional offers and updates about new games or features, unless you have opted out of marketing messages. Here at SpinKong, we never sell your personal data to third parties for their own marketing purposes.

Location Self-Certification

Because SpinKong Casino does not operate a geo-blocking system for Australia, we instead rely on a self-certification modal. When you attempt to access our promotions and bonus pages, you may be asked to confirm that you are accessing SpinKong from outside Australia. If you decline this confirmation, you will be redirected away from our promotional content. We process this self-declared location data solely to apply the appropriate market controls and do not independently verify your physical location through this mechanism.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate SpinKong Casino effectively, remember your language preference (selected via the flag icon in our sidebar), keep you logged in, and understand how players use our site. Our cookies also support the Lucky Spin Wheel gamification feature and help us measure the performance of our promotions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of SpinKong.

Sharing Your Information

We share your data only where necessary to run our business and comply with the law. Our SpinKong platform works with:

• Payment processors handling fiat rails (GBP-priced cashier) and crypto transactions.
• Game providers such as KA Gaming, MGA Games, BGaming, Betsoft Gaming and others integrated into our lobby.
• Regulatory and law enforcement bodies where we are legally obligated to disclose information.
• Fraud prevention and identity verification services to protect the integrity of our platform.

We do not share your personal information with unrelated third parties for independent marketing without your consent.

Data Security

We at SpinKong Casino implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our systems encrypt sensitive information during transmission, and access to your account data is restricted to authorised personnel who need it to perform their duties. Despite these safeguards, no method of electronic storage or transmission is completely secure, and we encourage you to use a strong, unique password for your SpinKong account.

Data Retention

We retain your personal data for as long as your account remains active, and for a reasonable period thereafter to meet our legal, accounting and regulatory obligations. Transaction records, including deposit and withdrawal history across our fiat and crypto rails, are kept in accordance with applicable financial recordkeeping requirements. Once retention is no longer necessary, our SpinKong systems securely delete or anonymise your data.

Your Rights

We recognise and respect your rights regarding your personal data. Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain processing activities.
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact our support team at [email protected], and we will respond within a reasonable timeframe.

Single Account Policy

Our SpinKong policy strictly prohibits multiple accounts per player. We collect and cross-reference registration and device data specifically to enforce this rule, protect the integrity of our bonus system, and prevent abuse of promotions such as the welcome package or high-roller offers.

Children's Privacy

SpinKong Casino is intended for adults only. We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

International Data Transfers

As SpinKong serves an international audience, your data may be transferred to and processed in countries outside your country of residence. Wherever such transfers occur, we take appropriate measures to ensure your personal data continues to receive an adequate level of protection.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of SpinKong after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this privacy policy or how we handle your personal data at SpinKong Casino, please reach out to our support team through live chat, available 24/7, or by emailing [email protected]. You can also find further guidance in our FAQ and help centre.